Conversations, turned into
evidence-backed intelligence.
A governed platform for customer support quality, voice of customer and research, and sales. We are building it now, and this site says plainly what is ready.
Conversations, turned into
Listens on the desktop
On macOS. No bot joins the call.
Applies your rules
Rules your team writes, checked against the conversation.
Cites the line
Each finding points at the words that produced it.
Why it matters
Your customers and teams tell you what is working and what is broken every day. Most of it never reaches anyone who can act. Tessavra is being built so that a conversation can be searched, checked against your rules and traced to its source.
One platform
From the conversation to the next one.
- 01
Capture
Calls and meetings, from the desktop on macOS.
- 02
Understand
Transcribed, with speakers labelled.
- 03
Analyse
Checked against your rules and rubrics, cited to the line.
- 04
Govern
Roles, entitlements, retention and review under your control.
- 05
Assist
What was learned guides the next conversation.
Then back to the next conversation.
Tessavra Agent
The cockpit that sits on the call, not after it.
Capture from the desktop on macOS, with no bot on the call. A bar that stays out of the way. A panel that shows the disclosure and the workflow for the call.
CapturingMic + system audio
Cortex
Your rules, checked against the conversation.
Disclosures, workflows and coaching nudges written by the people who own the playbook. Each one labelled with the rule behind it, and cited to the utterance that tripped it.
Rule firedRefund disclosure
Knowledge Brain
The answer is in your documents. It should be easy to find.
Cited passages from product and policy documents you own, shown with their source.
SourceRefunds playbook
Conversation Intelligence
From every conversation to a decision someone can trace.
Summaries, themes and coaching drawn from real conversations, each finding pointed at its source line. Support calls are reviewed by a person against your behaviours.
Finding · ExactAgent · 0:19
One platform under every conversation.
Tessavra Agent, Cortex, Knowledge Brain and Conversation Intelligence share capture, evidence and administration.
Evidence
Every finding is a citation.
Tessavra is built to check spoken conversations against the rules and rubric your team already uses.
The spoken conversation is kept intact. Nothing is summarised before it is checked, because a summary cannot be cited. Chat, email and ticket conversations are in development, not ready yet.
Criteria come from the rules and scorecard your team already runs. A behaviour is yes, no, or unsure.
A finding carries the line and the speaker. Evidence is Exact or Unverified, so a reviewer can see whether the citation is settled.
The review state is not reviewed, in progress, or reviewed. The finding, the citation and that decision stay together.
LiveBilling support
CustomerI have been charged twice for the same thing. Will the second one come off?
AgentLet me pull up the account and confirm what happened.
CustomerThank you, that would be great.
Speakers and source kept on the record
Built for the teams that run on conversations.
Customer support
Guidance on the call, coaching from real moments.
Product and UX research
Themes you track, with the utterance under each.
Quality assurance
Your scorecard applied to conversations, reviewed by a person, with the line that decided it.
Sales
Score calls against your framework and keep playbooks beside them.
Training
Coaching and progress grounded in real conversations.
Operations
Meeting notes and follow-ups from your Mac.
The Panel
On a call, the next step is already on screen.
Disclosures, workflows and cited answers appear in the panel, each labelled with the rule behind it. Live transcription is not deployed yet. Notes and follow-ups are ready when the call ends.
- Live guidance from Cortex
- Cited answers from Knowledge Brain
- Key issues, resolution and follow-ups, ready when the call ends
TESSAVRA AGENT● REC
LIVE · Billing enquiry
Support queue · Voice
AssistGuidanceCallerTranscriptNotes
Customer partial · caller channel
“So will that duplicate charge be wiped by tomorrow or do I ne…”
StopAsk anythingWhat did I miss?
Built with control in mind.
Retention and legal hold
Audio expiry and a legal hold are built and tested on a local stack. Wider erasure is still to come.
Nothing on until granted
Features are switched on per organisation and by role. A missing grant means no access.
Evidence you can inspect
Rules are evaluated deterministically and each result points at the line behind it.
Starts on the desktop. Connectors are being built.
On macOS, Tessavra listens on the desktop, so capturing a call does not need a connector. Five connectors are in development and four are planned. None is live.
VonageIn development
SalesforceIn development
OutreachIn development
BuildBetterIn development
FathomIn development
TwilioPlanned
RingCentralPlanned
SalesloftPlanned
HubSpotPlanned
Logos are trademarks of their owners. Their appearance here does not imply a partnership.
See integrationsDevelopment status.
Tessavra is in development. Each part below carries its own status, set from the evidence we hold. Nothing is generally available yet.
- Tessavra AgentIn development
- CortexIn development
- Knowledge BrainIn development
- Conversation IntelligenceIn development
- Support quality reviewIn development
- AI scoring of support callsIn development
- Voice of customer and researchIn development
- Chat, email and ticket conversationsIn development
- Industry packsIn development
- Governed workflows and actionsIn development
Illustrative interface — fictional demonstration data. Screens on this site are mock-ups, not customer material.
Statuses follow four labels: available now, early access, in development and planned. They are reviewed against the product before each change to this site. Read the Trust page.
Follow the build.
Register your interest and we will tell you plainly where things stand, and what we would need to show you.
Register interest