Product and UX research
What customers keep telling you, with the quote under each theme.
Tessavra helps product and research teams find the issues that recur across customer and research conversations. Each theme keeps the words it came from, and a researcher can confirm or reject a finding against the cited turn.
Current limits
- Connecting BuildBetter and Fathom is not working end to end yet.
Illustrative interface — fictional demonstration data.
Themes you track, with the line under them.
Each count sits next to the utterances it came from. For example, a product team sees that refund timing is rising, then reads what customers said instead of relying on a summary of it.
A researcher checks the finding.
The validation queue lists findings with the turn each one cites. A researcher confirms or rejects each finding against what was said, so the person who owns the research decides what stands.
Talk to us about your team.
Product and UX research support is in development. Tell us what you need and we will say plainly where it stands.
Register interest